- Clipper Logistics - a leading provider of value-added logistics solutions and e-fulfilment to the retail sector - has entered into a collaboration with its long-standing customer, John Lewis, to develop fulfilment solutions for Click & Collect orders.

Clipper says the shopping habits of British consumers are undergoing rapid change, with an increasing proportion of online orders being fulfilled by customers collecting from store or other collection points (Click & Collect). As a result there is an increasing need for retailers to deliver innovative solutions that safeguard customer service whilst supporting forecast growth.

The new collaboration will enable John Lewis to take greater responsibility for ensuring that it continues to be well placed to fulfil the service commitment it makes to its customers, and will complement existing delivery services provided by the John Lewis green van fleet and other existing service providers.

Initially, from autumn 2015, Clipper will fulfil more than 40,000 customer orders every week to over 100 Waitrose shops. Future evolution of the collaboration beyond the initial phase will be determined between Clipper and John Lewis taking account of constantly evolving customer expectations.

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