- Clipper Logistics, a leading provider of value-added logistics solutions and e-fulfilment to the retail sector, has entered into an agreement with John Lewis establishing a joint venture company.

This formalises the expansion of its provision of multi-user Click & Collect services to address the needs of retailers in the rapidly growing online marketplace.

Clipper identified a need for a dedicated next-day delivery service into high street stores, and this will be provided by the new JV.

The JV customer proposition has been developed by Clipper following extensive research by the two partners into the specific needs of retailers in addressing the ever-growing Click & Collect demands of consumers.

This includes timed delivery to store in a retailer-friendly format, integration with retailers' customer service systems to provide customer and store updates, text messaging to retailers' end customers, and delivery into store in roll cages with clear "parent and child" relationships between the cage and the parcel in order to facilitate rapid parcel selection.

The service will be operated by Clipper with John Lewis providing expertise and insight into the retail market. John Lewis will also be a key customer of the service. The initial trial commenced in the fourth quarter of 2015, and involved a service for John Lewis's Click & Collect deliveries into 120 Waitrose stores.

Following the success of this trial, the service has recently been expanded to over 300 Waitrose stores, providing nationwide coverage.

This highly innovative solution will now be extended to other retailers' stores, and a number of other customers are already using the service.

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