- Eckoh, the global provider of secure payment products and customer contact solutions, has entered into a new five-year contract with Ideal Shopping Direct Ltd, a leading multi-channel home shopping retailer in the UK and US.

Eckoh says Ideal Shopping has been one of the company's largest clients since 2005 and this significant contract represents the latest broadening of the scope of Eckoh's services. It will further underpin Eckoh's financial performance for the year ending 31 March 2016 and beyond.

Having first signed a contract for Eckoh's hosted Interactive Voice Response (IVR") system in 2005, over the past decade the Eckoh solution for Ideal Shopping has evolved into a comprehensive, market-leading suite of customer contact services as well as incorporating Eckoh's secure payments offering. Through its solution Eckoh also manages the distribution of calls into Ideal Shopping's global network of contact centre operations based in the UK, India and the Philippines. In 2014 the Eckoh service was extended to encompass the newly established Ideal Shopping business in the US.

The new contract will see Eckoh extend this capability further by delivering an omni-channel solution across web, phone, email, social media and webchat channels. Delivery of the new solutions has already commenced and will be rolled out on a phased basis during the course of 2016.

The new contract follows the acquisition in September 2015 of Ideal Shopping by Blackstone, one of the world's leading investment companies, and will support its strategy to become an international omni-channel business.

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