StockMarketWire.com - Eckoh, the global provider of secure payment solutions and multi-channel customer service, has secured a new contract for its secure payment solution CallGuard with The Co-operative Group following a competitive tender.

The three year deal will see CallGuard implemented throughout The Co-operative Group's contact centres in its Electrical, Legal Services, Group Finance and FuneralCare divisions.

These divisions take in excess of 250,000 calls per year through approximately 125 customer service representatives. CallGuard will prevent customers' payment card data from entering the contact centres' environment, enabling agents to take payments securely over the phone whilst remaining on-hand to guide customers through the payment process.

The Co-operative Group is the UK's largest mutual business, with 8.2m members.

Nik Philpot, CEO of Eckoh, commented: "We're delighted that a prestigious brand such as The Co-operative Group has selected CallGuard to ensure its payments security. Eckoh has consistently demonstrated its commitment to provide the best possible customer service and experience as well as delivering secure telephone payments.

"We look forward to working with The Co-operative Group to reassure members and customers, and also explore further opportunities within the Group."






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